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Support

Technical Support

MINDA systems stand for high manufacturing quality and availability. However, sometimes you may need technical support or have a question regarding your equipment.

According to the motto "around the world, around the clock", our customer service is available to you around the clock (24/7) under +49 (0) 571 / 3997 599 and our service experts are always at your disposal to assist you with your questions.

It does not matter whether you have a malfunction, need a service technician or need online support.

Our staff will always find the right solution for you!

 


MINDA Remote Service 

The perfect online support to protect your production.

In case of emergency, we can be at site quickly, but at best this is not even necessary. In two out of three cases, the MINDA Remote Service can avoid the need for technician visits, or significantly shorten them due to optimal preparation. You give us the approval for our service experts and they directly access the controls and visualization of your plants and support you in troubleshooting. This leads to an efficient troubleshooting, which additionally protects your production.


On-site support

Our service technicians have many years of extensive experience in the field of intralogistics. In addition, they are characterized by a high level of commitment and flexibility. The aim is to offer every customer the best possible support.

Central resource planning provides the prompt availability of our service technicians worldwide. Thus, we can support you optimally during maintenance and repair work on site and make your service work predictable. Our motto is to act instead of react.
If a technical fault should occur unexpectedly and a service technician is needed on site, the MINDA Service can organize an on-site visit.
Talk to us! We will be happy to submit you an offer tailored to your needs.

Sprechen Sie uns an! Wir unterbreiten Ihnen gerne ein auf Sie zugeschnittenes Angebot. 


Inspection and maintenance agreements

Preventive inspection and maintenance work by our well-educated service technicians ensures the long-term value conservation of your equipment. Unscheduled cost-intensive machine downtimes are avoided and your production is optimally protected.

Taking your production utilization into account, we carry out regular maintenance and inspections of your plant on the basis of specially developed checklists.
In addition, we offer safety inspections for your plant, such as the inspection for your transfer cars according to EN 619.


Individual service agreements

MINDA offers modular service contracts for high flexibility and cost transparency in the provision of services. Adjusted to your needs, we coordinate the modules individually in order to generate the optimum added value for your production plant. No matter if you require individual maintenance concepts, regular training or specially customized spare parts packages and parts supply: We offer you the optimal solution.  

Just contact us! We would be pleased to advise you personally.